Helpline

Our helpline team will be the first point of contact if you have a question. People call us about health, housing, employment, care and money, but we are happy to provide simple easy to understand information and advice with any issue you may be facing, however complicated. 

Where people need help with longer term solutions our helpline team will discuss our Casework and Money and Debt Services or access to other specialist services.

When you contact us, our supportive team will listen to you, to understand more about you, and the challenges you’re facing.

To provide you with the best advice and information we may need to understand your financial situation, any support you are already receiving and proof of your industry connection. We may need to refer you to our Specialist services.

Please call our Helpline on 0800 093 8543 (open 9am – 4.30pm Monday, Tuesday, Thursday and Friday. Open 10am – 4.30pm on Wednesday. Excludes bank holidays). Or complete our Services Contact Form and we will get back to you.

Please note: Perennial’s helpline will be closed Thursday 13 and Friday 14 June for staff training. Thanks for your understanding.

If you need help with your mental or physical wellbeing during this time, you can download our Health and Wellbeing app which will provide you with access to a 24/7 support service.

Or you can call the In The Moment support service directly on 0808 196 2016, provided in partnership with Spectrum Life – just mention you are calling from Perennial.

Whilst our team are ready to support you with many of life’s challenging events, we’re not mental health specialists. If you are in an emergency situation, please call 999 or find out more about organisations that can help you here.

See here for Terms and Conditions of Service